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Website privacy policy Policy version: 18.09.2022 “www.visavisuk.com” (“our website”) is provided by Visavis Limited (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your “personal data”) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint. We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (“UK GDPR”). We are also subject to the EU General Data Protection Regulation (“EU GDPR”) in relation to goods and services we offer to individuals and our wider operations in the European Economic Area (“EEA”). Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website please let us know so that we can delete that data. This version of our privacy policy is primarily written for adults, including parents and guardians of child users. If you are a child (under 18 years old) you are welcome to read this policy if you find it useful, but we recommend you access our website with a responsible adult. This privacy policy is divided into the following sections: • What this policy applies to • Personal data we collect about you • How your personal data is collected • How and why we use your personal data • Marketing • Who we share your personal data with • How long your personal data will be kept • Transferring your personal data out of the UK and EEA • Cookies • Your rights • Keeping your personal data secure • How to complain • Changes to this privacy policy • How to contact us • Do you need extra help? What this policy applies to This privacy policy relates to your use of our website only. Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional services available to you. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate. Personal data we collect about you The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you: • your name, address and contact information, including email address and telephone number and company details shared • information to check and verify your identity, eg date of birth • your gender, if you choose to give this to us • location data, if you choose to give this to us • your billing information, transaction and payment card or other payment method information • bank account and payment details • details of any information, feedback or other matters you give to us by phone, email, post or via social media • your account details, such as username and login details • your activities on, and use of, our website • your personal or professional interests • your professional online presence, eg LinkedIn profile • information about the services we provide to you • your contact history, purchase history and saved items • information about how you use our website and technology systems • your responses to surveys, competitions and promotions You must provide this personal data to use our website and the services on it, unless we tell you that you have a choice. Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services on it. We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below. How your personal data is collected We collect personal data from you: • directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website, and • indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explain in the section on ‘Cookies’ below How and why we use your personal data Under data protection law, we can only use your personal data if we have a proper reason, eg: • where you have given consent • to comply with our legal and regulatory obligations • for the performance of a contract with you or to take steps at your request before entering into a contract, or • for our legitimate interests or those of a third party. A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below). The table below explains what we use your personal data for and why. What we use your personal data for Our reasons Create and manage your account with us For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price. Providing services to you To perform our contract with you or to take steps at your request before entering into a contract Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us To comply with our legal and regulatory obligations To enforce legal rights or defend or undertake legal proceedings Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect our business, interests and rights Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website Depending on the circumstances: —your consent as gathered eg by the separate cookies tool on our website—see ‘Cookies’ policy —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by contacting us (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended Depending on the circumstances: —your consent as gathered by the separate cookies tool on our website — see ‘Cookies policy —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by contacting us (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price Protecting the security of systems and data used to provide the services To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us Statistical analysis to help us understand our customer base For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price Updating and enhancing customer records Depending on the circumstances: —to perform our contract with you or to take steps at your request before entering into a contract —to comply with our legal and regulatory obligations —where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant To comply with our legal and regulatory obligations Marketing our services to existing and former customers For our legitimate interests, ie to promote our business to existing and former customers See ‘Marketing’ below for further information The audit of any public or private institution that regulates and/or monitors our services For our legitimate interests, to maintain our accreditations so we can demonstrate we operate at the highest standards To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets How and why we use your personal data—in more detail More details about how we use your personal data and why are set out in the table below. Purpose Processing operation Lawful basis relied on under the UK GDPR and EU GDPR Relevant categories of personal data Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices Addressing and sending communications to you as required by data protection laws, ie: —the UK GDPR or Data Protection Act 2018 —the EU GDPR Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b)) —your name, address and contact information, including email address and telephone number and company details —your account details (username) Addressing and sending communications to you as required by law. Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b)) - your name, address and contact information, including email address and telephone number and company details —your account details (username) Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above) Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you —your name, address and contact information, including email address and telephone number and company details —your account details (username) How and why we use your personal data—Special category personal data Where we process such special category personal data, we will also ensure we are permitted to do so under data protection laws. An additional guidance will be provided on occasions we decide to process your special category personal data. How and why we use your personal data—sharing See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others. Marketing We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services. We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly. You have the right to opt out of receiving marketing communications at any time by: • contacting us at team@visavisuk.com • using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business. We will always treat your personal data with the utmost respect and never sell it with other organisations outside the Visavis group for marketing purposes. For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below. Who we share your personal data with We routinely share personal data with: • third parties we use to help deliver our services to you, eg payment service providers, office management companies • other third parties we use to help us run our business, eg marketing agencies or website hosts and website analytics providers • our banks • the private or public institutions that regulate or monitor our services We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We or the third parties mentioned above occasionally also share personal data with: • our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations • our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations Who we share your personal data with If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below). How long your personal data will be kept We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data. If you stop using your account we will delete or anonymise your account data after 7 years. Following the end of the of the relevant retention period, we will delete or anonymise your personal data. Transferring your personal data out of the UK and EEA The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy. It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data. We will transfer your personal data to: • our service providers located outside the UK, and As we are based in the UK we will also transfer your personal data from the EEA to the UK. Under data protection laws, we can only transfer your personal data to a country outside the UK/EEA where: • in the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available here. • in the case of transfers subject to EEA data protection laws, the European Commission has decided that the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy decision’) further to Article 45 of the EU GDPR. A list of countries the European Commission has currently made adequacy decisions in relation to is available here. • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or • a specific exception applies under relevant data protection law Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where this is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy. Where we transfer your personal data outside the EEA we do so on the basis of an adequacy decision or (where this is not available) legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism or exception provided by applicable data protection law and reflected in an update to this policy. Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below. Transferring your personal data out of the UK and EEA—further information If you would like further information about data transferred outside the UK/EEA, please contact us. (see ‘How to contact us’ below). Cookies A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For further information on cookies, our use of refer to ‘cookies’ when we will request your consent before placing them and how to disable them, please see our insert link to Cookie Policy. Your rights You generally have the following rights, which you can usually exercise free of charge: Access to a copy of your personal data The right to be provided with a copy of your personal data Correction (also known as rectification) The right to require us to correct any mistakes in your personal data Erasure (also known as the right to be forgotten) The right to require us to delete your personal data—in certain situations Restriction of use The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations To object to use The right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims Not to be subject to decisions without human involvement The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website The right to withdraw consents If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by contacting us Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR. If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please: • provide enough information to identify yourself (eg your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and • let us know which right(s) you want to exercise and the information to which your request relates Keeping your personal data secure We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. How to complain Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have. You also have the right to lodge a complaint with: • the Information Commissioner in the UK • our lead supervisory authority in the EEA, the European Data Protection Supervisor • a relevant data protection supervisory authority in the EEA state of your habitual residence, place of work or of an alleged infringement of data protection laws in the EEA The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113. For a list of EEA data protection supervisory authorities and their contact details see https://edps.europa.eu/_en. Changes to this privacy policy We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you, for example via email. How to contact us Individuals in the UK You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. Our contact details are shown below: Our contact details London 10th Floor Nova North, 11 Bressenden Place, London SW1E 5BY arslan@visavisuk.com 00447936910888 Individuals in the EEA We have appointed Hüseyin ARSLAN to be our data protection representative within the EEA. Their contact details are bilgi@huseyinarslan.net and 00447936910888 Individuals within the EEA can contact us direct (see above) or contact our European representative. Do you need extra help? If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).

1 About our terms 1.1 These terms and conditions of use (“Terms”) explain how you may use this website and any of its content (“Site”). These Terms apply between Visavis Limited (‘we’, ‘us’ or ’our’) and you, the person accessing or using the Site (‘you’ or ‘your’). 1.2 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately. 1.3 These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for information purposes only. 1.4 If you order any goods, services or digital content from the Site, separate terms and conditions will apply 1.5 If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out below. 2 About us 2.1 We are Visavis Limited, a company registered in England and Wales under company registration number 10008276. Our registered office is at 10th Floor Nova North, 11 Bressenden Place, SW1E 5BY London. Our VAT registration number is 11963155. 2.2 We are registered in the following regulator: OISC under registration number: F2021000232. 2.3 If you have any questions about the Site, please contact us by: 2.3.1 sending an email to arslan@visaavisuk.com 2.3.2 filling out and submitting the online form available, or 2.3.3 calling us on 00447936910888 (our telephone lines are open Monday to Saturday: 9 am to 6 pm on work days). 3 Using the site 3.1 The Site is for your personal use only. 3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site. 3.3 We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply. 3.4 We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page or use the website accessibility tools available. 3.5 As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy (provided on request) and agree not to: 3.5.1 misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or 3.5.2 attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. 3.6 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law. 4 Registration and password security 4.1 Use of the Site may require registration, particularly in order to access restricted areas of the Site. 4.2 We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time. 4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential. 4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account. 4.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy. 5 Infringing content 5.1 We will use reasonable efforts to: 5.1.1 delete accounts which are being used in an inappropriate manner or in breach of these Terms; and 5.1.2 identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information. 5.2 If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page. 6 Your privacy and personal information Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. 7 Ownership, use and intellectual property rights 7.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors. 7.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit. 7.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content. 7.4 Trade marks, are our trademarks. Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission. 8 Software 8.1 Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use any such software, subject to you agreeing to the terms and conditions that apply to such software (sometimes known as an ‘end user licence agreement’ or ‘EULA’). 8.2 You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software. 8.3 You should read any terms and conditions carefully. They may contain provisions that set out your legal rights (for example, under the Consumer Rights Act 2015), your legal responsibilities when using the software, the software provider’s legal responsibilities and any limitations on the software provider’s legal responsibilities to you. 8.4 Any software made available on the Site is solely for your personal, non-commercial use. 8.5 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties. 9 Submitting information to the site 9.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable. 9.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit. 10 Accuracy of information and availability of the site 10.1 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk. 10.2 We may suspend or terminate access or operation of the Site at any time as we see fit. 10.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content. 10.4 While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted. 11 Hyperlinks and third party sites The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk. 12 Our responsibility to you 12.1 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do). 12.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. 12.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit. 13 Events beyond our control We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control. 14 No third party rights No one other than us or you has any right to enforce any of these Terms. 15 Variation 15.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15. 15.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations. 16 Complaints 16.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page. 16.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court. 16.3 You can submit your dispute to a government approved ADR institution as approved by us. 16.4 The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. 16.5 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.